Practice Information


We offer a range of services that help us to make your visit to our practice before, during and after as easy as possible.


  • Appointment Reminders

    Appointment Reminders

    We understand our patients lead busy lives and it is easy to forget a dental appointment. We always send our patients reminders prior to their appointment by their preferred method of contact (either email or text messages). However if we are unable to contact you, or you fail to attend your appointment, a missed appointment fee may be applied.

  • Accessibility

    Accessibility

    The practice is located on the first floor of the building which means unfortunately our treatments areas are not accessible to wheelchairs. We have a stair lift for those with limited mobility but please be aware that there are steps with handrails into the building and into the waiting room. If you are a wheelchair user we can make arrangements for you to be seen at another local dental practice that is fully accessible.

    If you do have a disability that you think we need to know about then please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.

  • Confidentiality

    Confidentiality

    We have a strict confidentiality policy at John Miller dental practice and all personal information is treated in the strictest confidence. Only members of staff have access to patient information. All our patient records are securely stored at our practice to ensure any patient information is only accessed as part of your treatment. No information will ever be released to a third party without your express permission or where required by law. We have strict confidentiality policy. to see a copy of this policy or if you would like further information regarding your rights to view a patient record then please ask at reception.

  • Complaints

    Complaints

    We hope that you are entirely satisfied with the care you receive from us and you would be happy to recommend us to others. However, we take any complaint very seriously and they are dealt with promptly so any issue can be resolved as quickly as possible.

    If you wish to make a complaint please contact us in the first instance and ask to speak to our Practice Manager, Claire Trafford. You can also contact the local Oxfordshire Primary Care Trust Complaints Team, Jubilee House, 5510 John Smith Drive, Oxford Business Park South, Cowley, Oxford, OX4 2LH, or call 0800 0526800.

  • Interpreter

    Interpreter

    If you need support with interpreting services, please note that language interpreting and BSL (deaf) interpreting can now be accessed by language line on 0845 603 7915.

  • Privacy

    Privacy Policy

    In providing your dental care and treatment, we will ask for information about you and your health. Occasionally, we may receive information from other providers who have been involved in providing your care. This privacy notice describes the type of personal information we hold, why we hold it and what we do with it.

    Information that we collect

    We may collect the following information about you:

    • Personal details such as your name, date of birth, national insurance number, NHS number, address, telephone number and email address
    • Information about your dental and general health, including
    • Clinical records made by dentists and other dental professionals involved with your care and treatment
    • X-rays, clinical photographs, digital scans of your mouth and teeth, and study models
    • Medical and dental histories
    • Treatment plans and consent
    • Notes of conversations with you about your care
    • Dates of your appointments
    • Details of any complaints you have made and how these complaints were dealt with
    • Correspondence with other health professionals or institutions
    • Details of the fees we have charged, the amounts you have paid and some payment details

    John Miller is responsible for keeping secure the information about you that we hold.

    Our data protection officer, John Miller, ensures that the practice complies with data protection requirements to ensure that we collect, use, store and dispose of your information responsibly.

    Those at the practice who have access to your information include dentists and other dental professionals involved with your care and treatment, and the reception staff responsible for the management and administration of the practice.
    How we use your information
    To provide you with the dental care and treatment that you need, we require up-to-date and accurate information about you.

    We will seek your preference for how we contact you about your dental care. Our usual methods are telephone, email or letter.

    If we wish to use your information for dental research or dental education, we will discuss this with you and seek your consent. Depending on the purpose and if possible, we will anonymise your information. If this is not possible we will inform you and discuss your options.

    We may use your contact details to inform you of products and services available at our Practice.

    Sharing information
    Your information is normally used only by those working at the practice but there may be instances where we need to share it – for example, with:

    • Your doctor
    • The hospital or community dental services or other health professionals caring for you
    • NHS payment authorities
    • The Department for Work and Pensions and its agencies, where you are claiming exemption or remission from NHS charges
    • Private dental schemes of which you are a member.

    We will only disclose your information on a need-to-know basis and will limit any information that we share to the minimum necessary.

    In certain circumstances or if required by law, we may need to disclose your information to a third party not connected with your health care, including HMRC or other law enforcement or government agencies.
    Keeping your information safe
    We store your personal information securely on our practice computer system and in a manual filing system. Your information cannot be accessed by those who do not work at the practice; only those working at the practice have access to your information. They understand their legal responsibility to maintain confidentiality and follow practice procedures to ensure this.

    We take precautions to ensure security of the practice premises, the practice filing systems and computers
    We use high-quality specialist dental software to record and use your personal information safely and effectively. Our computer system has a secure audit trail and we back-up information routinely.
    We use cloud computing facilities for storing some of your information. The practice has a rigorous agreement with our provider to ensure that we meet the obligations described in this policy and that we keep your information securely.

    We keep your records for 10 years after the date of your last visit to the Practice or until you reach the age of 25 years, whichever is the longer.
    Access to your information and other rights
    You have a right to access the information that we hold about you and to receive a copy. You should submit your request to the practice in writing or by email. We do not usually charge you for copies of your information; if we pass on a charge, we will explain the reasons.

    You can also request us to

    • Correct any information that you believe is inaccurate or incomplete. If we have disclosed that information to a third party, we will let them know about the change
    • Erase information we hold although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment
    • Stop using your information – for example, sending you reminders for appointments or information about our service
    • Supply your information electronically to another dentist.

    If you do not agree
    If you do not wish us to use your personal information as described, you should discuss the matter with your dentist. If you object to the way that we collect and use your information, we may not be able to continue to provide your dental care.

    If you have any concerns about how we use your information and you do not feel able to discuss it with your dentist or anyone at the practice, you should contact The Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF (0303 123 1113 or 01625 545745).



    Signed

    John Miller BDS MFGDP MSc (QMUL)

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